COVID-19 Related Updates at Affinia

At Affinia, we applaud and thank you for continued patience and grit through our shared experience during the multiple phases of the Covid-19 pandemic. While the world around us is still not fully back to normal, we wanted to pause and connect with you on how we are adapting to circumstances, accelerating transformation, and our communication process.

We are currently home based and will be through December 31st to ensure continued safety of our colleagues. Although very different, this work-from-home situation has allowed us to accelerate change for our shared future, leveraging unique ways to strengthen our surrounding support of your core work while capitalizing on technology to enhance efficiencies. This forward-thinking work style advances our Affinia corporate culture while projecting a much different leadership style, one which focuses on outcomes rather than time spent at the office.

We recognize face-to-face interactions can be optimal, however we are adapting in the following ways to ensure service to you:

  • Increasing knowledge sharing across the Affinia teams and portfolio through improved and frequent huddles;
  • Expanding the use of virtual tools like our enhanced website and hosting meetings using WebEx and Microsoft Teams;
  • Adapting Network Relations, Operations, and Physician Relations Consultant teams more fluidly to more quickly respond to needs;
  • Compressing our main communication channel into one source: affinianetworkrelations@mercyhealth.com

We encourage offices to communicate with us through affinianetworkrelations@mercyhealth.com for the following:

  • Provider alignment
  • Claim issues
  • Press Ganey
  • Wellcentive
  • Incentive programs and payments
  • Auditing/audit requests
  • PCMH office education office and staff education
  • Contract questions
  • Onboard/Offboard/Changes
  • Professional education & CMEz sessions

Although leaner, our dynamic and collaborative team structure is situated to tackle our shared most pressing problems quickly. We trust our colleagues and empower them to shape their work to achieve the best possible results. With the new way of working, we know our colleagues are always striving to improve our performance capabilities and sharpening Affinia’s profile as a flexible and more highly-responsive partner.

We look forward to serving you and your office and the shared opportunities and successes we all will experience in our future

Leave a Reply

Keep updated on COVID-19 by entering our secure Member's Portal.ENTER HERE >