Transforming the care experience and delivering safe, high-quality, patient-centered care requires continuous evolution of practices and processes to meet patient needs. Affinia Health Network uses the Clinician & Group Consumer Assessment of Healthcare Providers & Systems (CG-CAHPS) survey. This survey is based on rigorous scientific development and testing, as well as stakeholder input. It focuses on topics for which patients are the best or only source of information. In addition, it is the most widely accepted version for payer quality incentive programs.